Getting your products into the hands of happy customers.
You’ve sold the item. Now you have to get it there!
Selling online and ensuring amazing customer satisfaction is about 4 things:
1. Shipping items fast
2. Communicating with the customer
3. Running an cost effective logistics program that helps you ship goods at low prices
4. A returns management and claims program
At Vonality we have the experience in managing our own distribution centers for brand name retailers in Ontario, New York, Pennsylvania, Florida and California. We only handle shipping for our customers to ensure the best service levels.
Whether its a physical item or an experience requiring special hand-holding Vonality does it right- and limits your risk and liability from loss or damage.
From inbound inventory cataloging, packaging and outbound shipping we have the enterprise level processes to handle 1000’s of items on a daily bases. As well when it comes to shipping one of a kind items we have the expertise to get it done right. After all we are the company that shipped the world’s Oldest Hockey Stick valued at over $2.4 million Dollars, Barry Bonds 715 Home Run baseball and Mussolini’s 1932 Lancia Astura, among thousands of smaller items that to the winning bidder were equally as valuable.
We have the ability for the fulfillment of both Digital delivery items (Electronic Tickets) and physical items.
We have high value security warehousing including temperature controled facilities.
Whether you are a small charity that needs someone to handle less then a 100 items or a large corporation with 100,000’s of items we have the experience to – ship items fast, provide real time tracking and shipping calculators, move goods with the lowest number of touch points and communicate with customers so they are assured throughout the entire process. And when things don’t go right- as they sometimes do, an effective process in place to handle returns and claims (RMA) and great ways to keep customers very happy.
Our Hub and Spoke Logistics Platform allows for shipments from within our DC (Distribution Centre) or from within our clients location or a temporary 3rd party facility.
Vonality is a proud partner with: